Senior Training Specialist (Remote)

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

The Senior Training Specialist owns the customer learning instructor-led training experience, including the development of course content and practical skills exercises or labs, and the release-sync maintenance of Medidata's solution category for assigned Instructor-Led Training units.

The ideal candidate has a solid life sciences or clinical trial operations background, strong experience as an instructor-led trainer and learning content developer, and the ability to work across teams to transform Medidata's instructor-led training experience.

Responsibilities:

• Proactively and successfully fulfill the assigned scope of work to develop course content and practical skills exercises or labs for your assigned scope of work.
• Support the rollout of new or updated materials by coordinating logistics for internal/external pilots and collecting post-release feedback data.
• Proactively, and in a timely manner, learn and effectively deliver training on your assigned product area, demonstrating and maintaining necessary product knowledge for instruction.
• Deliver engaging and effective training material; register a 4.4 out of 5 average learner satisfaction rating
• Coordinate and execute virtual and onsite customer training sessions and workshops. Note; TheMedidata learner audience is global and the current demand for US/EMEA instructor-led training is 90% virtual at this time.
• Consistently assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted learner satisfaction
• Maintain related industry and clinical best practices and instructor-led training tools and technologies
• Share your knowledge through knowledge share, support, and mentoring or training peer training specialists

Qualifications:

• Minimum 5 years of experience as a customer training specialist within a Life Sciences or Clinical Trial Operations organization
• Excellent written/verbal communications skills and training presentation skills
• Organized and committed to learner success
• Independent learner
• Excellent peer-peer & SME communication
• Ability to work proactively, independently, and as part of a team
• Familiarity with customer training curriculum development
• Familiarity with customer training project management development
• Commitment to continuous learning and professional development
• Solid knowledge of Zoom, JIRA, and Google Suite is required; familiarity with Articulate Storyline, RISE, and Camtasia are a plus.
• Bachelor's degree required; or equivalent years of experience

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. 

• The salary range for positions that will be physically based in the NYC Metro Area is  $79,500.00 to 106,000.00
• The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00
• The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00
• The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion Statement

As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.