Sr. Strategic Service Account Manager


China - 31, Shanghai

Requisition ID



Medidata: Power Smarter Treatments and Healthier People Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at and follow us @medidata.

Our Mission:

  • Hunt for new professional services business opportunities in existing customer accounts
  • Interface directly with the VP’s of Professional Services and their direct reports regularly about their account activities
  • Work with the RAM and VP’s of Implementation Services to help manage the overall relationship and expectations with a sponsoring client or CRO from a professional services perspective for all services and deliverables across all Medidata functions
  • Present to all accounts new and existing where applicable all professional services offerings, methodologies and support structures to assist in bringing on new clients and expanding business in existing clients
  • Advise of any potential customer issues and new business opportunities
  • Grow Medidata’s penetration, through relationship building, within the client via high customer satisfaction
  • Actively team with sales organization and professional services org to ensure customer satisfaction
  • Maintain referenceable clients

Your Competencies:

  • Responsible for selling the company’s consulting or other professional services (e.g., analysis, re-configuration, contract manufacturing or clinical research services/solutions, etc.); primary responsibility may include finding and generating new customers

  • Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel

  • Level Description - Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways

  • Barriers to entry such as technical committee review exist at this level. The most senior level individual contributor sales account manager

  • Viewed as an expert by the company and in the field. Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.

  • Has complete knowledge of all company products and services and may be tasked with sales/development of new or strategic products

  • Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles

  • Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups

  • Responsible for selling the company’s products or services, developing new accounts and/or expanding existing accounts

  • Responsible for the development of new business opportunities or emerging areas

  • Focuses on critical, large, complex, high visibility, strategic, or tactically important accounts

  • May have a leadership role. Acts independently to determine methods and procedures on new or special assignments

Your Education & Experience:

  • Typically requires 12 years related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 year experience; or equivalent experience.

  • Typically requires a minimum of 12 years of field sales experience.  In some companies, management personnel will perform these functions

Medidata Information Technology (Shanghai) Co., an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or other factors that are unrelated to the legitimate business interests of Medidata Solutions.


Not available

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.