Medidata Medidata

Operational Support

Operational Support

Ongoing operational support ensures value realization of the Medidata Platform.

  • Project Life-Cycle Management: A best practice consultative approach to ensure quality study design, ease of use and productivity is used throughout the project lifecycle
    • Trend and process analysis
    • Version Upgrade planning and management
    • Support training
    • Facilitate product enhancement requests and discussions
  • Always-On Operational Support: Certified experts manage operational needs ensuring you are getting the most out of the Medidata Platform within your environment
    • Solution configuration
    • Helpdesk oversight and escalation
    • Implementation and adoption
    • Operation metrics monitoring
  • Recurring Optimization & Governance: We continually evaluate, adapt, and optimize technology and processes to ensure adoption across the enterprise
    • Flexible governance structure
    • Executive and operational steering committees
    • Platform and operational value metrics
    • Proactive risk management and assessment framework