SVP, Head of Customer Success, Services & Support
As senior vice president, Head of Customer Success, Services & Support at Medidata Solutions, Linda oversees a 700+ person organization delivering critical support to clients in the global clinical trial and pharmaceutical industries. A transformational leader with over 15 years of experience, Linda has consistently driven operational excellence by modernizing service models, improving customer satisfaction, and reducing cost and risk.
Her expertise spans customer operations, vendor strategy, client engagement, program management, and training. Known for her focus on process optimization and scalable solutions, she is committed to delivering measurable impact while enabling customers and Medidata to thrive.