Content Operations Specialist

Location: Hybrid NY/NJ or Remote

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

As the Content Operations Specialist, Global Education Framework, you will oversee and manage the structure, organization, and technical delivery of content across our Global Education ecosystem. Positioned at the intersection of technical project management, information architecture, and system integration, you will ensure our learning content, knowledge assets, and platform workflows are structured for scalable global delivery and seamless user access.

Responsibilities:

Content Infrastructure & Taxonomy: Define and maintain content structures, metadata models, and taxonomy standards across the Global Education technology stack (LMS, KM, Community, and Certification platforms).

Platform & Migration Coordination: Manage key technical content migration projects (such as transitioning from platforms like Zoomin) by coordinating content mappings, technical requirements, and migration timelines with cross-functional teams.

AI Content Integration: Partner with technical teams to optimize content architecture for AI applications, including structuring knowledge bases for agentic solutioning and automated retrieval.

Unified Learner Experience: Oversee user journey mapping and content accessibility across customer-facing portals, ensuring consistent formatting, discovery, and navigation.

Content Analytics & Insights: Build and maintain dashboards (e.g., Tableau or Power BI) to track content consumption, search effectiveness, user engagement, and platform performance.

Governance & Maintenance: Coordinate content lifecycle management, user access standards, and vendor/platform maintenance requirements.

Qualifications:

Experience: 3–5 years of experience in content architecture, information architecture, technical project management, or content management system (CMS/LMS) administration.

Technical & Structural Skills: Hands-on experience with content modeling, taxonomy development, metadata strategies, and structured content frameworks.

EdTech & Platform Knowledge: Familiarity with Learning Management Systems (LMS), Knowledge Management (KM) platforms, or community management tools (e.g., Zoomin, Skilljar, Salesforce, or similar tools).

AI & Automation Familiarity: Working knowledge or strong interest in applying AI tools, LLM search optimization, and automated workflows to digital content bases.

Analytics Tools: Practical experience using data visualization tools like Tableau, Power BI, or Excel to track usage metrics and content health.

Education: Bachelor’s degree in Computer Science, Information Architecture, Technical Communication, Information Systems, or a related field (or equivalent practical experience).

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

The salary range for positions that will be physically based in the NYC Metro Area is $79,500-$106,000.

The salary range for positions that will be physically based in all other locations within the United States is $71,250-$95,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

#LI-EM1

#LI-Hybrid