Industry Process Consultant – Patient Cloud

Location: This is a remote role.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

Work as a member of the Medidata pre-sales organization as a subject matter expert for our Patient Experience (PE) offering.  As a pre-sales PE Indsutry Process Consultant you will work collaboratively with the Sales Organization in developing client strategies, and preparing and delivering presentations leading to adoption of the Medidata platform. The PE Industry Process Consultant will serve as a trusted advisor and will be required to have the executive presence and ability to communicate effectively to all levels within any Life Science organization. 

Responsibilities

• Maintain an expert level understanding of all of the capabilities in our Patient Experience offering including but not limited to detailed product functionality, underlying technology, client usage, service delivery, product roadmap, and competitive landscape
• Support Patient Experience customer engagements in collaboration with other Solution Consultants and members of the LSE Organization across multiple sales theaters
• Develop and distribute product messaging and collateral for use by the Technical Sales Team
• Develop standardized templates for value messaging, business cases to use for Patient Experience partner proposals
• Provide solution assurance to proposals from a product perspective
• Execute Client discovery sessions and synthesize outcome based presentations
• Work closely with Product Development on client feedback, prioritization and roadmap of new functionality
• Work closely with Professional Services to understand and articulate client adoption scenarios and paths and aid in the scoping of engagements
• Work closely with Partner Team to help define delivery and adoption scenarios involving direct to Partner or Sponsor/Partner engagements
• Assist with completion of application and/or technical RFI/RFP responses
• Expert level knowledge of the clinical industry focused on patient engaging technologies such eCOA, ePRO and others
• Extensive knowledge of existing landscape of Life Science technologies, software and service providers
• Trusted Advisor Relationship Building: Proven ability to build long-lasting, authoritative relationships with C-suite, technical, operational, and strategic stakeholders, positioning oneself as an indispensable technical partner rather than a vendor.
• Cross-Functional Collaboration: Exceptional team-oriented mindset with a track record of driving unified account strategies in close partnership with Account Executives and Customer Success Managers.
• Executive Presence & Composure: Demonstrates confidence when engaging C-level decision-makers, maintaining composure during high-stakes negotiations, complex technical evaluations, or live escalations.
• Value-Based Storytelling: Ability to translate complex technical architectures into clear financial, clinical, and operational outcomes that resonate with business executives.
• Internal & Partner Navigation: Adept at building cross-functional networks across internal R&D, Services, CROs, and System Integrator partner organizations to bypass operational bottlenecks, identify technical resources to expand deals, and accelerate complex engagements.
• Dynamic Workshop Facilitation: Capable of leading discovery sessions, architecture reviews, and executive visioning workshops tailored dynamically to real-time audience feedback.

Qualifications

• 10+ years of progressive experience in technical pre-sales consulting, enterprise architecture, or consultative solution selling within enterprise software or Life Sciences.
• Demonstrated experience acting as a trusted advisor to C-suite leadership and collaborating closely with Account Executives and Customer Success Managers across the customer lifecycle.
• Track record of successfully leading and closing complex enterprise technology deals within global, highly matrixed organizations.
• International technical sales and delivery experience with global enterprise customers and alliance partners.
• Awareness of strategic sales methodologies (Target Account Selling / TAS, Challenger, SPIN, or Solution Selling).
• Operational awareness using pre-sales governance and productivity platforms (Salesforce.com, Slack, Consensus, Saleo).
• Bachelor’s degree in a Clinical-related field, Engineering, Computer Science, or a related scientific discipline (or equivalent practical experience).
• Ability to travel across Europe (European Union/Schengen Area)without visa, North America, and Asia

Equal opportunity

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. The salary range for positions that will be physically based in the New York area is $116,250-$155,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.

We will accept applications on an ongoing basis until we fill the position.

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