Support

Customer Support

For service in English

  • Toll-Free
    • 1-866-MEDIDATA (633-4328)
  • Direct number
    • 1-951-821-2621
  • Direct fax
    • 1-973-954-5621
  • Email
  • Toll-free fax
    • 1-877-743-2350
  • Hours
    • 24 hours a day, 7 days a week

 

For service in English, Japanese, Korean and Chinese (Mandarin)

  • Japan (toll-free)
    • 0120-543-675
  • APAC Help Desk fax
    • +81-3-67434010
  • China
    • 4008822034
  • Korea (toll-free)
    • 02-6022-2403
  • Australia (toll-free)
    • 1-800-186-549
  • Email
  • Hours
    • Except Public Holidays
      • Japanese: 9:00 AM – 8:00 PM (JST)
      • Chinese: 8:00 AM – 8:00 PM (CST)
      • Korean: 9:00 AM – 9:00 PM (KST)

 

Global Phone Support: https://mdsol.service-now.com/kb_view.do?sysparm_article=KB0014224

Sales

Fill out our online contact form

Americas

Asia Pacific

  • Main/Sales
    • +81 3 4588 0800
  • Fax
    • +81 3 5222 2202

Europe, Middle East & Africa

  • Main
    • +44 [0] 208 600 6400
  • Sales
    • +44 (0) 208 600 6497
  • Fax
    • +44 [0] 208 600 6402