Associate Manager, Instrument Services (Remote)

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Associate Manager, Instrument Services manages a team of various levels of Instrument Consultants for the Instrument Services team for the assigned market segment.

Responsibilities:

• Coach and develop Instrument Consulting staff and maintain a highly effective and strong team.

• Provide guidance and best practices to Instrument Consulting staff to increase and maintain licensing and translation levels through organization.

• Serves as first point of escalation for issues within team

• Responsible for team execution, delivery, and quality

• Responsible for team client facing utilization

• Develop / maintain / refine licensing and translation framework offerings.

• Conduct regular one-on-one and career development meetings with all direct reports.

• Help define annual departmental/individual staff goals and conduct performance appraisals.

• Support cross functional process improvement initiatives and rollout to team

• Provide guidance, leadership, and training to staff on best practice/business process development and maintenance.

• Serve as an example/role model to staff on technical, professional, and business acumen skills.

• Oversee and manage Translation Vendor relationships, KPIs, escalations and best practices

• Ensure that adequate documentation/reference materials are created and maintained within Professional Services

• Participate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.

• Provide periodic departmental updates and metrics to Director

• Review project timelines, allocate resources and resolve project/priority conflicts.

• Promote strategic vision across all Medidata processes, focusing on Licensing and Translation

• Participate / Chair lessons learned on all licensing and translation projects to allow for formal review of delivered knowledge and adoption by sponsors.

• Lead or facilitate department team meetings.

• Collaborate with OpEx and PAO to drive industrialization of process and training for all staff members

Qualifications:

• Knowledge of Clinical Trial processes, specifically as they relate to licensing, translation, and migration

• Strong understanding of licensing process, author relationships, translations, migration, and linguistic validation process

• Ability to work with technical R&D staff and translate new software features that support translation and licensing procedures

• Ability to think logically to solve complex problems 

• Superior organization and communication skills, both verbal and written

• Solid analytical and technical skills with regard to software applications

• Flexible, team-player approach

• Strong collaboration and team-building skills

• Ability to manage individuals on team to foster team growth and subject matter expertise

• Self-motivating, able to assume responsibility and work autonomously in a professional manner

• Ability to deliver training courses both internally and to customers.

• Ability to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.

• Ability to manage client, vendor and author relationships and resolve complex challenges

• Understanding of best practices for paper to electronic adaptations and translation requirements

• Strong knowledge of linguistic validation process and ability to provide industry guidance

• Manage licensing and translations contracts, track spending, managing invoicing and purchase orders for team members

• Develop and implement process improvement initiatives related to department best practices for scaling

• Four-year college degree or relevant experience

• 5+ years of professional work experience in best practice and process analysis/ development role.

• 3+ years experience in licensing or translations organization with a focus on clinical trials preferred experience working in a regulated, documented environment.

• Relevant experience working with clinical trials, translations and licensing or an equivalent combination of education and experience

• Experience supporting and implementing business process improvement initiatives and managing processes with continuous improvement approach

• Experience supporting project teams and meeting project timelines

• SME level experience in industry and/or with the Medidata platform preferred

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

• The salary range for positions that will be physically based in the NYC Metro Area is  96,000 -128,000.

• The salary range for positions that will be physically based in all other locations within the United States is 85,500 - 114,000. 

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.