Lead Technical Content Strategist (Remote)

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Lead Technical Content Strategist will be responsible for user documentation that accompanies the assigned software product or products. The Lead Technical Content Strategist will perform the following:

Responsibilities:

• Apply Technical Communication fundamentals to assigned documentation projects

• Participate as a member of an Agile product team for assigned products

• Coordinate and enable assignments for support of TCS resources in order to meet all expectations for release deliverables

• Demonstrate domain expertise in assigned products and cross platform integration, as well as high level expertise in multiple products

• Scope, research, plan, create and test deliverables using Medidata's brand standards and processes

• Translate complex technical content into clear and concise articles

• Build accurate description of tasks and concepts and user workflows in the assigned products' knowledge spaces; optionally, apply API documentation concepts

• Use content authoring, delivery, and measurement tools - Confluence, Jira, Notebook LM, Google suite, Acrolinx, Pendo

• Conduct content analysis and implement improvements based on feedback

• Interview subject matter experts (SMEs) regarding assigned products

• Serve as a peer editor to others' content

• Negotiate deliverables and apply problem solving skills to reach project decisions independently in a timely manner

• Participate in UX meetings regarding user messaging, screen design, propose and implement Context Sensitive help (CSH), as well as coach junior writers regarding CSH implementation as necessary

• Demonstrate knowledge of translation mechanics and consult with product teams on translation practices and collaborate with translation team on deliverables

• Contribute to and be assertive in promoting TCS presence through participation and presentation within MGE, TCS, experience pillars, and product teams

• Participate and/or lead internal/external initiatives to completion and track implementation for self or team

• Assist TCS management with planning solutions

• Coach team on TCS best practices and process implementation, including knowledge space planning and content organization

• Coordinate and enable assignments for support TCS resources in order to meet all expectations for release deliverables.

• Lead documentation efforts at a solution level (suite of products)

Qualifications:

• Experience:

  • Ten to fifteen (10-15) years of technical writing experience, preferably with software or online systems

  • Clinical Experience a plus

  • Experience with Rave CTMS or related CTMS software a plus

• Education:

  • Bachelor degree in English, Technical Communication, Engineering or scientific discipline strongly preferred.

  • A Master's degree a plus

  • CPTC (STC Certification) a plus

  • Project Management (PMI/PMP) certification a plus

  • Scrum certification or relevant training a plus

• Communication skills:

  • Demonstrate good interpersonal and communication skills (both spoken and written)

  • Demonstrate emotional intelligence and open mindedness toward diversity and inclusion

  • Participate and contribute to team building strategy

  • Demonstrate ability to have crucial conversations with team members

  • Evangelize TCS goals and process changes and execute agreed solutions with minimal supervision

• Tools & Competencies

  • Familiarity with tools such as: Confluence, Jira, Notebook LM, Acrolinx, Pendo, Google suite

  • Project Management skills a plus

  • Ability to read basic code and/or program a plus

  • Knowledge of APIs a plus

  • Familiarity with programming languages, databases, networks, and knowledge infrastructure a plus

  • Experience working in an Agile environment preferred

  • Demonstrate ability to learn new tools and processes quickly

  • Ability to work on multiple assignments under tight deadlines

  • Attention to detail

  • Ability to work well both independently and as part of a team

  • Ability to adapt to rapid changes in the team or Company

  • Demonstrate good listening skills

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

• The salary range for positions that will be physically based in the NYC Metro Area is 96,000-128,000.

• The salary range for positions that will be physically based in the California Bay Area is 101,250 -135,000.

• The salary range for positions that will be physically based in the Boston Metro Area is 94,500 - 126,000.

• The salary range for positions that will be physically based in Texas or Ohio is 84,375 -112,500.

• The salary range for positions that will be physically based in all other locations within the United States is 85,500 - 114,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

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Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.