Senior Director, Product Design, Patient Experience

Location: This is a hybrid remote/in-office role.

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

As Senior Director of Product Design for Patient Experience, you will lead a team of product designers to define and execute the user experience across our patient ecosystem. Reporting to the SVP of Design & Experience and serving on the Design Leadership Team, you will partner closely with Product, Engineering, and peer design leaders across our core platform pillars, including data analytics, study management, and foundational design systems, to drive end-to-end experience excellence.

Responsibilities:

• Own and execute the strategic design roadmap for Patient Experience, applying systems-level thinking to translate enterprise workflows into intuitive products across native iOS, Android, and web platforms.

• Partner with Product and Engineering leadership to align vision, strategy, and current roadmap execution for patient capabilities, ensuring the roadmap maintains a user-centered focus.

• Build active, open collaboration channels between your product design team and the dedicated Design Systems team. Partner on the Design Systems roadmap to ensure system updates are prioritized and successfully ingested into product releases.

• Partner seamlessly with design leaders across the platform to activate shared capabilities, ensure cross-product coherence, and build unified platform experiences.

• Partner deeply with Design Leadership, Product, Engineering, Strategy, Professional Services, and other key organizations across Medidata to understand operational challenges, identify high-leverage opportunities, and directly shape overarching product strategies.

• Operates fluently on both sides of the Patient Experience. Brings consumer product skill in acquisition, onboarding, and retention, with a track record of moving people through a funnel and keeping them engaged past the drop-off points. Pairs that with systems mastery in enterprise environments built on multi-persona ecosystems and heavy operational workflows. Ideally the candidate thinks holistically by treating these as two sides of the same coin, not two separate challenges.

• Architect holistic product ecosystems that bridge iOS, Android, and web modalities. Demonstrate high systems literacy to simplify complex interactions into scalable, coherent experience frameworks.

• Elevate the quality and maturity of the design practice across interaction, visual, service, and additional soft skills. Guide the use of vision stories, journey maps, and high-fidelity prototypes.

• Cultivate a thriving design team. Set strategic direction, provide active mentorship, orchestrate research collaborations, and build clear career growth pathways for your team members.

• Build decision-making frameworks for complex regulatory, technical, or operational trade-offs, driving alignment across executive stakeholders and accelerating cross-functional execution.

Qualifications:

• 8+ years of product design leadership experience within medium to large-scale enterprise software platforms, complex systems, or multi-sided SaaS environments.

• Proven track record of managing teams designing across native iOS, Android, and web modalities for complex, multi-persona platforms.

• Exceptional executive communication, storytelling, and relationship-building capabilities across complex, matrixed organizations.

• Deep experience partnering with executive design leadership, Product, and Engineering to shape roadmaps, address operational friction, and influence strategic investments.

• Demonstrated experience fostering structured collaboration with dedicated Design System teams and influencing design system roadmaps for multi-product rollouts.

• Proficiency with modern design tools (such as Figma), design system integration, and emerging AI-assisted workflows or patterns.

• Experience in Life Sciences, Digital Health, or Clinical Research is helpful, but not required.

If you're a strategic thinker and expert craftsperson, we'd love to hear from you!

As with all roles, Medidata sets ranges based on a number of factors including function,
level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is
$184,500-246,000.
The salary range for positions that will be physically based in the California Bay Area is
$194,250-259,000.
The salary range for positions that will be physically based in all other locations within
the United States is $165,000-220,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

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In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.