Patient Payments & Travel
Take the hassle out of participant support with Medidata Patient Payments and Travel. Automate stipends and reimbursements, offer customized travel assistance, and give your sites the time back to focus on caring for patients and keeping your study moving forward.
Download OverviewMinimize Disruption, Maximize Retention
You shouldn't have to worry about losing a participant over a late reimbursement or a missed ride. When participant logistics fall through, your site teams bear the brunt of the administrative fix. Medidata Patient Payments & Travel takes the financial burden off your patients and administrative weight off your research sites. Protect enrollment timelines, secure protocol continuity, and keep diverse cohorts engaged from day one to final follow-up.
Preferred Payment Options with No Hidden Fees for Patients
Simple, Secure Setup in Patient myMedidata
Integrated with Rave EDC and eCOA
Automated Site Workflow
Real-time Payment Tracking
1099 Reporting Services
Global Travel Concierge Services
Prometrika: Simplifying Patient Participation
Hear how Patient Payments & Travel enhances the patient experience by removing financial and logistical burden from trial participation.
Patient Support That Drives Trial Retention
Patients
Fast, Flexible Patient Payments
Patient Choice and Control: Participants choose how they want to get paid right inside myMedidata, giving them total financial control.
Complete Visibility: Clear payment statuses, detailed breakdowns, and no hidden fees give patients complete peace of mind.
Featured Resource
Improving Patient Experience: Optimizing Patient Payment Systems through Collaboration
Get insights from Medidata experts and industry research on how payment processes affect participation, and where misalignment between patients, sites, and sponsors creates friction.
FAQ
How does Medidata Patient Payments automate the payment process?
The solution utilizes a unified data flow by integrating directly with Medidata Rave and eCOA. This integration allows for seamless automation where payment processing actions are triggered swiftly and directly by the clinical data entered, eliminating the need for manual intervention.
Do patients have choices for preferred payment methods?
Yes. Through the myMedidata app or portal, patients maintain control and visibility over their finances. They can select their preferred payment options for reimbursement (including Venmo, PayPal, bank transfers, or physical cards) and access detailed, transparent payment receipts directly within the application.
Does the platform provide financial oversight for sponsors and CROs?
Yes. Sponsors and CROs gain a comprehensive view and management capabilities regarding patient payments. The system provides user-friendly interfaces and real-time information sharing, ensuring full visibility and improving efficiency across the study.
How does the solution reduce the administrative burden on sites?
Medidata Patient Payments & Travel is designed to empower sites to provide a "worry-free" patient experience by combining payment convenience and seamless travel coordination with patient care. By streamlining these workflows through the widely adopted Medidata Platform, it removes financial, logistical, and administrative friction, resulting in more efficient trials and happier participants.
Does Medidata Patient Travel cover the needs of global clinical trials?
Yes. Medidata Patient Travel is delivered in coordination with Illingworth Research Group, an established patient services provider offering 24/7 call center support across 40+ countries and in over 50 languages to ensure a seamless, localized experience for global clinical trials.