Manager, Learner Experience Management

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than thirty six thousand trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

Role Summary

As an Independent Contributor, you will own the optimization, communication, and continuous improvement of our Medidata Global Education learner experience model - driving learner engagement, success, and adoption of Medidata Experiences across all customer segments. The ideal candidate will proactively, and in partnership, enable every Medidata learner with a successful and transformative learning experience.  

Role Description

• Manage the Medidata Global Education operational processes that deliver impactful Medidata customer learning experiences, including associated metrics and measures management 
• Position and brand learning offerings to drive customer success, learning adoption, and business growth  

• Own the Medidata Global Education communications and messaging portals that share news and updates about Medidata customer learning enablement offerings. For example: websites, community posts, blogs, and internal knowledge shares.  

• Structure aligned learner interactions in all phases of the learning journey - from onboarding to adoption to enablement and through all continuous learning stages - optimizing value-add impact and learner satisfaction 
• Create or enhance learner enablement workflows, practices, assets, and portals driving an overall exceptional Medidata customer learning experience
• Apply industry best practices, innovations, and agentic solutions to enable best-in-class learner experiences for all Medidata learner personas
• Partner with Medidata Global Education strategic leaders to address all customer and internal queries about Medidata customer learning experiences
• Own the audit and update of Medidata Global Education operational processes that drive customer learning experiences
• Support Voice-of-the-Learner projects and associated initiatives that capture and action learner feedback 
• Own the design and continuous improvement of our composite learner satisfaction scoring model and the associated feedback actioning cycle  

Requirements

• Minimum 5 years experience as a global, operational project manager of customer learning in a Life Sciences or Clinical Trial Operations organization (or equivalent)

• Minimum 5 years experience managing learner experiences or learner enablement projects for a Life Sciences or Clinical Trial Operations organization

• Current PMP certification and minimum 3 years of PMO experience  

• Bachelor’s Degree in Project Management, Customer Relationship Management, or a related discipline - or equivalent years of experience

• Strong customer project management expertise, ideally with experience in defining and driving the success of strategic learning enablement models

• Proficient in Google Workspace (G Suite), Camtasia, JIRA/agile practices, Wrike, and agentic solutioning tools/strategies (for example, Notebook LM, Gemini)

• This role designation is hybrid (3 days/week onsite NY) or remote.  

Competencies

• Passionate, continuous learner

• Advocacy for global learners  

• Ability to lead and influence cross-org teams in delivering integrated, best-in-class learning enablement outcomes

• Learning-as-a-Service business acumen to position learning solutions as a driver of customer success and business growth

• Demonstrated, exceptional communication, project management, and partnering skills

• Affinity for partnering at all levels of the organization to lead, support and influence targeted outcomes in varying dynamics

• Creative approach to innovation and ideation that will differentiate our learner enablement experiences from competitors

• Ability to work well, and enable others to work well, within challenging release or project timeframes in a fast-paced, software development environment 

This role designation is remote or hybrid (3 days/week onsite NY/NJ area).

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. 

• The salary range for positions that will be physically based in the NYC Metro Area is  $79,500.00 to 106,000.00
• The salary range for positions that will be physically based in the California Bay Area is $84,000.00 to 112,000.00
• The salary range for positions that will be physically based in the Boston Metro Area is $78,000.00 to 104,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $70,125.00 to 93,500.00
• The salary range for positions that will be physically based in all other locations within the United States is $71,250.00 to 95,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion Statement

As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.