Patient Insights Program Analyst

Location: Hybrid, New York

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.

About the Team:

The Patient Insights Program Analyst plays a critical support role on the Office of Social Impact and Engagement Team, working directly alongside the Patient Insights Program Director to advance Medidata's mission of placing patients at the center of clinical trial design and execution.

This role is ideal for a highly organized, people-oriented professional with a passion for healthcare and life sciences who thrives in a fast-paced, collaborative environment. You do not need a technical background, your strengths in project coordination, communication, and stakeholder engagement are what matter most.

Responsibilities:

Patient Advisory Board & Focus Group Support

• Coordinate scheduling, communications, and logistics for Patient Insights Board and the Experience Design teams.
• Prepare agendas, meeting materials, and follow-up documentation for patient advisory sessions
• Maintain and update rosters of patient advocates, advocacy organizations, and focus group participants
• Track action items and ensure timely follow-through across stakeholders

Patient Engagement Program Operations

• Support day-to-day operations of the Patient Centricity by Design program under the direction of the Program Director
• Help onboard and support patient advocates and focus group participants for ongoing product initiatives
• Coordinate across internal teams (product, design, research) to align schedules and facilitate patient touchpoints
• Monitor program milestones, flag risks, and help maintain program timelines
• Support patient community platform to build on insights and increase our patient advocacy network

Stakeholder & Community Coordination

• Assist in building and maintaining relationships with patient advocacy groups across therapeutic areas including Oncology, CNS, Diabetes, and Rare Diseases
• Act as a point of contact for patient advocates and community partners, ensuring a positive and respectful engagement experience
• Support coordination of customer advisory board sessions on behalf of the Patient Insights team as needed

• Help organize and prepare materials for external thought leadership events and panels

Research & Insights Support

• Assist with gathering and synthesizing patient feedback from advisory sessions, surveys, and focus groups
• Help compile research findings and insights summaries to support the Program Director of Patient Engagement
• Track emerging trends in patient engagement and the clinical trial landscape and share relevant findings with the team
• Support the development of reports and presentations for senior leadership

Administrative & Project Management

• Maintain organized records, shared documentation, and project tracking tools (e.g., Wrike, Confluence, or similar)
• Manage calendars, coordinate across time zones, and draft communications on behalf of the program
• Process honoraria, reimbursements, and other administrative needs for patient advocates
• Support annual planning cycles and strategic project workstreams as needed

Qualifications:

• BA/BS degree required
• 2-4 years of experience in program coordination, project management, nonprofit operations, patient advocacy, or a related field
• Exceptional organizational skills and attention to detail with the ability to manage multiple workstreams simultaneously
• Strong written and verbal communication skills, including experience drafting professional materials and stakeholder communications
• Demonstrated ability to work collaboratively in cross-functional, matrixed environments
• Proficiency with productivity and project management tools (e.g., Microsoft Office, Google Workspace, Asana, Smartsheet, or similar)

• A genuine passion for improving patient experiences in healthcare or clinical research

Preferred Qualifications

• Experience working with patient advocacy organizations, healthcare nonprofits, or community health programs
• Familiarity with clinical trials, life sciences, or health technology industries
• Experience supporting advisory boards, councils, or community advisory committees
• Background in healthcare, public health, social work, or a related field
• Comfort working in a fast-paced, high-growth technology company environment

Core Competencies

• Empathy & Patient-Centricity: A deep respect for the patient voice and a commitment to honoring lived experiences in all work
• Collaboration: Ability to work across teams, build relationships with diverse stakeholders, and bring people together toward shared goals
• Organization & Follow-Through: Proven ability to track details, meet deadlines, and keep complex programs on schedule
• Clear Communication: Skilled at translating complex information into accessible, engaging language for varied audiences
• Adaptability: Comfortable navigating ambiguity and adjusting priorities in a dynamic environment
• Curiosity & Growth Mindset: Eagerness to learn about clinical research, patient communities, and the evolving healthcare landscape

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region.

The salary range for positions that will be physically based in New York is $66,000- $88,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

We will accept applications on an ongoing basis until we fill the position.

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