Manager, Global Education Services (Remote)

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

The Manager, Global Education Services leads a team of Technical Trainers who create and deliver instructor-led training materials; develop certification program assessment components; and provide custom training enablement for a global pool of Medidata clients.

The ideal candidate has a strong clinical trial operations background, solid experience as an technical trainer and training content developer, and a partnering, strategic-thinking approach to working across Medidata teams to create impactful learning experiences.

Responsibilities:

• Direct people manager responsibility for enabling a team of six-eight Technical Trainers
• Training administration responsibility for scheduling internal and client training for NA and EMEA regions
• Trainer enablement responsibility for developing Trainer enablement guides to train, and enable cross-training of, Trainer resources
• Resource and scope of work assignment responsibility to identify fully-qualified primary, and sufficient number of back-up, Trainers to cover all demands for Global Education Training services
• Learn Medidata Solutions and associated training materials to be able to serve as backup for the team
• Address a high-volume of internal and external requests for NA/EMEA Training services in a timely, quality-correct manner
• Partner with Global Education leaders and Medidata SMEs to design global Training delivery solutions in standard catalog and custom client contexts
• Develop/maintain process and governance to produce/maintain efficient, quality-correct, and timely Training services
• Track and report on the KPIs and targeted outcomes for this team; maintain learner satisfaction ratings at or above current points
• Proactively assess the effectiveness of training units and manage continuous improvements to maintain release sync and targeted learner satisfaction ratings
• Position the scope of the team's work as a key driver for customer success, identifying opportunities where training can support commercial goals and business growth.

Competencies

• Excellent written/verbal communications skills and training presentation skills
• Demonstrated ability to work proactively, independently, and as part of a team
• Independently and successfully fulfill your scope of work
• Proven leadership and people management skills, with a strong focus on coaching, mentorship, and career development for team members.
• Exceptional collaboration and partnering skills
• Successfully learn, and demonstrate continuous proficiency in, Medidata Solutions
• Maintain related industry and clinical best practices and instructor-led training tools and technologies
• Share your knowledge, and enable team knowledge share
• Commitment to continuous learning and professional development

Qualifications:

• Bachelor's degree or equivalent years of experience
• 3-5 years of experience as a technical training team manager or team leader
• 3 years of experience as a people manager
• 3 years of experience as a technical trainer (clinical operations industry is preferred)
• 1-2 years of experience in customer training curriculum development
• 1-2 years of customer training project management development
• Solid knowledge of Articulate RISE, Google Suite, Zoom, JIRA, and Camtasia is requested

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. 

• The salary range for positions that will be physically based in the NYC Metro Area is  $96,000.00 – 128,000.00
• The salary range for positions that will be physically based in the California Bay Area is $101,250.00 – 135,000.00 
• The salary range for positions that will be physically based in the Boston Metro Area is $94,500.00 – 126,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $84,375.00 – 112,750.00
• The salary range for positions that will be physically based in all other locations within the United States is $85,000.00 to 114,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion Statement

As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.