Medidata Customer Success
Expert and Dedicated Teams Working Together to Maximize your Medidata Experience
The Medidata Customer Experience is like no other. A multi-disciplinary team of client experience experts creates a personalized and proactive ecosystem of enablement, touchpoints, and data insights to delight you at every interaction and deliver sustainable value throughout the entire customer journey.
Benefits
Personalized Experience
Medidata understands the customer experience may be different for every company and is about aligning the right resources, processes and tools to deliver impactful business outcomes for YOUR organization.
Customer Success Optimization
Medidata drives customer success with data-automated insights, risk management, and predictive methods to identify opportunities for acceleration.
Proactive Management
At Medidata, our proactive management style allows us to accurately predict customer needs and deliver innovative solutions that meet and exceed client expectations.
Outcome Driven
Medidata drives set outcomes for your customer journey to ensure your organization is getting the most out of our products and services.
Key Features
Personal Account Governance: Medidata provides a personal approach when it comes to account management. Aligning your company initiatives and goals becomes part of the equation when providing account governance.
Simple Account Engagement Model: With Medidata, as a part of your personalized experience, each client is appointed a customer success manager. In addition, each manager is supported by a team of Medidata professionals for results and smooth engagement.
Long Term Sustained Success: Medidata has a wealth of expertise that your organization can leverage at any point and provides many different types of support from self service to full service engagements.
Account Enhancement Management: Medidata works with clients to assess your solution portfolio and usage so each client gets the most out of the solutions you purchase.
Reliable Touchpoints: The communication plan and path is well thought out during every engagement with Medidata. Medidata provides communication that works with your organization and aligns with the needs of each client
Education: Medidata has a dedicated team that focuses on education and resources for our users and clients. Training is ingrained into our solution implementation process all the way to study close.
Related Solutions
Professional Services
We provide comprehensive professional services that support the entire clinical trial process, from pre-planning to post-go-live.
Consulting
Our experts help organizations optimize processes and accelerate the pace of change by understanding the upstream and downstream implications on people, processes, and technologies, while supporting user and site adoption to achieve maximum value.
Certifications
Medidata professional certifications – empowering clinical researchers and clinical research administrators to learn and apply the Medidata Platform, enabling smarter treatments and healthier patients.