Director Client Services (Remote)

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

You will report to the Client Services Principal who oversees West Coast Medical Device & Pharmaceutical clients. We are primarily a remote team, based on the West Coast. You will work remotely unless you live near one of our offices. You will travel to our local California and New York offices, and to assigned clients when applicable. As a Director, you will manage team members and mentor junior staff.

Responsibilities:

Your responsibilities primarily fall into three categories; Revenue, Client Satisfaction, People & Process

Revenue:

• Identify new business opportunities within assigned accounts
• Manage full scope of project and financials (including forecasting, project budget, and accuracy of invoicing)
• Support development of sales orders and change orders

Oversee all financial aspects for clients assigned to your teamClient Satisfaction:

• Participate in program governance, and manage the professional services relationship
• Ensure overall client satisfaction through proactive management
• Lead client and internal meetings ensuring prompt and appropriate follow-up
• Manage issues and guide resolution
• Oversee risk mitigation and contingency planning
• Deliver workshops

Oversee all aspects of clients and projects assigned to your team People & Process:

• Collaborate with internal and external resources to achieve defined goals / objectives
• Produce accurate and current project documentation
• Assure compliance with Medidata's standard project management methodologies, quality management system
• Manage a team of three to five project managers
• Coach new and junior team members· Identify process improvements and guide strategy adoption

Qualifications:

• Work independently in a remote workplace
• Act in an advisory capacity
• Ability to anticipate and mitigate complex issue and risks thus minimizing escalations
• Ability to manage all aspects of direct reports
• mentor other team members and serve as a team leader
• Ability to identify and suggest improvements which increase the value proposition for Medidata and the client
• Knowledge of Medidata (or similar) products
• Have an all inclusive understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology
• Experience solidly communicating to internal and external customers (both verbal and written)
• Experience prioritizing tasks and opportunities
• Experience leading project teams through collaboration, teamwork, and meeting defined timelines
• Experience creating and delivering presentations competently with current software technologies

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. 

• The salary range for positions that will be physically based in the NYC Metro Area is  $135,000.00 to $180,000.00
• The salary range for positions that will be physically based in the San Francisco, CA area  is $141,750.00 to 189,000.00
• The salary range for positions that will be physically based in the Boston Metro Area is $132,750.00 to 177,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $118,500.00 to 158,000.00
• The salary range for positions that will be physically based in all other locations within the United States is $120,750.00 to $161,000.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion Statement

As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.