Senior Customer Learning Enablement Program Manager (Learner Experience) (Remote)

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

The Senior Customer Learning Enablement Program Manager is a key strategic role responsible for overseeing the evaluation, design, and management of multiple, interconnected customer learning programs. This role proactively leads cross-functional efforts to ensure our educational resources are delivered through modern, engaging platforms that create a seamless and impactful learning journey for our users. The ideal candidate is a strategic thinker with a passion for customer success and a proven track record in managing complex programs and user experience initiatives.

Responsibilities:

• Strategize, implement, and track initiatives that adhere to MGE objectives and goals.
• Facilitate multiple initiatives simultaneously in a fast-paced environment.
• Ensure program goals and timelines are reached.
• Coordinate and lead stakeholder discussions and workshops across multiple teams to identify critical customer learning needs and strategic priorities.
• Translate stakeholder insights and needs assessment findings into clear, actionable requirements for a broad curriculum portfolio.
• Develop program assessment tools for evaluation and improvement.
• Serve as the primary liaison between Customer Learning Enablement, Product Management, and Core Enablement teams, anticipating and managing inter-team dependencies.
• Liaise and drive internal collaboration with related organizations and departments to accomplish project objectives.
• Build and maintain strong relationships with key stakeholders to secure buy-in, influence strategy, and manage resource allocation for learning initiatives.
• Maintain project communication deliverables such as project plans, schedules, issues lists, status reports, and meeting agendas with action items.
• Anticipate and manage risks, proactively communicate risks/issues to management in a timely manner, and offer creative solutions.
• Drive initiatives to improve the user interface (UI) and functionality of our learning platform (LMS/Knowledge Hub), contributing to the long-term vision for the learner experience.
• Gather and analyze feedback to identify pain points and opportunities to create a more intuitive and engaging learning experience.
• Stay informed of modern learning technologies and methodologies to continuously innovate how content is delivered to our customers.

Qualifications:

• Manages multiple, interconnected projects or a large, complex program with broad objectives.
• Contributes to the program strategy and identifies opportunities for improvement. Focuses on overall program efficiency and effectiveness.
• Proactively engages with key cross-functional partners (e.g., Product, Marketing) to ensure alignment and manage dependencies.
• Solves complex, multi-faceted program problems with minimal supervision. Anticipates potential roadblocks and develops proactive mitigation plans.
• Provides guidance and mentorship to junior team members. May lead small project teams and facilitate group meetings.
• Effectively communicates program updates and insights to a wide range of stakeholders. Crafts clear and compelling narratives for diverse audiences.
• Bachelor's degree in Education, Instructional Design, or a related field; Master's degree is a plus.
• 5+ years of experience in instructional design, curriculum development, and program management, with a proven track record of managing large, complex programs within a technology or SaaS environment.
• Proven experience in a customer-facing role.
• Experience with learning management systems (LMS) and other learning technologies.
• Experience in the life sciences industry is a plus.

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. 

• The salary range for positions that will be physically based in the NYC Metro Area is  $96,000.00 – 128,000.00
• The salary range for positions that will be physically based in the California Bay Area is $101,250.00 – 135,000.00 
• The salary range for positions that will be physically based in the Boston Metro Area is $94,500.00 – 126,000.00
• The salary range for positions that will be physically based in Texas or Ohio is $84,375.00 – 112,750.00
• The salary range for positions that will be physically based in all other locations within the United States is 485,500 – 114,00.00

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Inclusion Statement

As a game-changer in sustainable technology and innovation, Medidata, a Dassault Systèmes company, is striving to build more inclusive teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.