Senior Director, Global Deployment & Logistics (Remote)
Requisition ID
546403
Category
Services
Location
United States - NY, New York
Location: Hybrid
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than 36,000 trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.
About the Team:
The Director, Global Deployment & Logistics will lead and drive the strategy for the logistical execution and operational support of our clinical trial solutions globally. This pivotal role ensures the seamless procurement, provisioning, deployment, and support of hardware (devices, wearables, sensors, etc.) required for clinical trials utilizing our software (e.g., eCOA, eConsent). Additionally this role will provide strategic and operational leadership for the management, security, and lifecycle of all provisioned devices utilized by patients and sites in global clinical research trials.
This position requires a strong blend of supply chain and mobile device management expertise, vendor oversight, financial acumen, and experience in a regulated clinical or pharmaceutical environment.)
Responsibilities:
1. Strategic Logistics & Supply Chain Management
- Develop, implement, and maintain the global logistics and supply chain strategy for hardware used in clinical trials, ensuring alignment with project timelines and company financial goals.
- Oversee the entire device lifecycle, including procurement, inventory management, provisioning, global distribution, returns, and destruction.
- Design and execute supply plans that align with clinical trial timelines and requirements.
- Drive innovation and process improvements using technology and analytics to optimize forecasting, inventory levels, and responsiveness to trial demands.
2. MDM Strategy and Operations
- Lead the vision, strategy, and execution of the Mobile Device Management (MDM) program across all Patient Experience solutions.
- Oversee MDM policies and procedures for security, configuration, remote wipe, app distribution, and device tracking in compliance with GxP and data privacy regulations (e.g., GDPR, HIPAA).
- Work closely with the Product team to help coordinate device requirements (tablets, phones, wearables, sensors, data plans, etc.) for product release cycles.
3. Vendor and Stakeholder Oversight
- Manage relationships with external vendors, suppliers, couriers, and customs brokers involved in device provisioning, shipping, and help desk support.
- Negotiate contracts, monitor key performance indicators (KPIs), and manage vendor performance to ensure quality, reliability, cost-effectiveness, and geographic coverage.
- Collaborate cross-functionally with Clinical Operations, Project Management, Product, Finance, and Sales teams to ensure smooth order fulfillment, resource alignment, and budget adherence.
- Act as the primary escalation point for all deployment and provisioning issues, troubleshooting complex problems to minimize trial disruption.
4. Operational Excellence and Compliance
- Ensure that all logistics and device management activities are in strict compliance with international trade regulations, GxP (GCP, GDP, GMP), ICH guidelines, and regulatory requirements for clinical supplies.
- Develop and update Standard Operating Procedures (SOPs), Work Instructions (WIs), and training materials to scale activities for implementation and enablement engagements.
- Identify opportunities for cost reduction and increased profit margins.
Qualifications:
- Minimum of 8+ years of experience in supply chain management, clinical logistics, or clinical supply services and mobile device management, with at least 4-6 years in a managerial or supervisory capacity.
- Minimum of 5+ years of experience managing vendors.
- Bachelor's degree in Supply Chain Management, Business Administration, Engineering, or a related field; advanced degree or relevant certification (e.g., APICS, CPIM, CSCP) preferred.
- Expert knowledge of logistics and mobile device management within the clinical trial, biotech, or medical device industry,
- Proven advanced expertise with order processing systems, inventory management software and MDM solutions.
- Demonstrated knowledge of import/export documentation and global trade compliance requirements.
- Exceptional leadership, team development, and cross-functional collaboration skills.
- Strong analytical skills with the ability to interpret data, track KPIs, and drive continuous improvement.
- Excellent written and verbal communication, with a proven ability to interact with senior leadership, sales teams and external clients.
- Demonstrated ability to manage multiple complex projects simultaneously in a fast-paced, high-stakes environment.
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $184,500.00 to 248,00.00
The salary range for positions that will be physically based in the California Bay Area is $194,250.00 to 216,000.00
The salary range for positions that will be physically based in the Boston Metro Area is $181,500.00 to 242,000.00
The salary range for positions that will be physically based in Texas or Ohio is $162,000.00 to 216,000.00
The salary range for positions that will be physically based in all other locations within the United States is $165,000.00 to 220,000.00
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.
Equal Employment Opportunity:In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Applications will be accepted on an ongoing basis until the position is filled.
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