Business Process Manager – Remote

Management & Operations

United States - NJ, Iselin

Requisition ID



Medidata: Power Smarter Treatments and Healthier People

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at and follow us @medidata.


Your Mission: 

The Business Process Manager role, as part of the Operational Excellence team for the Professional Services organization, is responsible for the execution and delivery of operational improvement projects and day to day support for our FinancialForce PSA tool.  The role performs analysis to identify performance gaps and to develop and deliver solutions to close these gaps.

  • Works to establish critical policies and procedures of the Professional Services organization

  • Leads workshops, data gathering and analysis to structure and resolve issues

  • Enhances the Operational Excellence methodology for business improvement, e.g. tools, processes

  • Develops tools that support the processes of the worldwide Professional Services business.

  • Manages deployment of infrastructure needed to support and grow the Professional Services business

  • Advises junior team member(s) with day to day support activities

  • Works hand in hand with leadership and functional teams to define operational issues, develop solutions, and ensure lasting change implementation

  • Be an ambassador for Operational Excellence by building excellent working relationships across the Medidata organization

  • Provides FinancialForce support to Professional Service users

  • Work with internal teams to gather requirements and implement configuration changes

  • Keeps abreast of FinancialForce releases, features and best practices to make recommendations to management regarding implementation and lead organization through these implementations with proven change management strategies

  • Develops and enhances reports and dashboards for Professional Services team 

  • Works with Business Innovation Office to review design of new features and support production issues within FinancialForce

  • Plans implementation work efforts and executes user acceptance testing of new features/functionality


Your Competencies: 

  • Experienced working in a professional services organization in a regulated environment preferred

  • Superior organization and communication skills, both verbal and written, with strong attention to detail

  • Prior experience managing operational improvement projects

  • Prior experience deploying professional service automation infrastructure

  • Proven technical acumen to translate business needs into business requirements into functional design documents 

  • Salesforce experience preferred 

  • Understanding of automated testing frameworks

  • Experience with producing and executing test plans

  • Experience with JIRA preferred


Your Education & Experience:

  • 8+ years of related experience with a Bachelor’s degree; or

  • 6+ years and a Master’s degree; or

  • 3+ years experience with a PhD; or equivalent experience


Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.


Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.