Career

Customer Success Intern

Internship, Research & Development

United States - NY, New York

Requisition ID

538664

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About our Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.comand follow us on LinkedIn, Instagram, and X.

The Program:

At Medidata, interns will have the opportunity to accelerate their careers by working closely with experienced professionals and gain valuable, hands-on, full-time work experience. By being a part of our global organization, interns have the opportunity to work alongside our talented and committed professionals helping them to build a strong foundation for achieving their career goals. For 12 weeks, beginning May 20, 2024, interns will have an opportunity to gain a deep understanding of what it means to be a Medidatian. United around a single goal of empowering smarter treatments and healthier people. Medidatians work in a culture of curiosity, innovation and fun. You will be contributing to the line of business with sustainable and meaningful work.

Our Summer Internship program also includes instructor led training, guided mentorship, exposure to senior leadership and community service. In addition to individual and specific related responsibilities, each intern will participate in our Intern Innovation Lab. Assigned to cross-functional teams, interns will work closely to develop an innovative solution to a business problem currently facing Medidata. As they work diligently to present their final solutions to a panel of top Medidata leaders, we are confident that our interns will make a significant impact on our business.

About the Team:

Customer Success is a part of the the Medidata CS3 (Success, Support, and Services) team. As the Customer Success Intern, you will work closely with our leadership team to support Customer Advocacy programs. As a part of the wider Services and Support team, you will have the opportunity to work with a range of internal stakeholders gaining valuable experience working cross functionally with Product, Professional Services, Sales, and more.

Responsibilities:

The intern plays a key role in supporting ongoing Customer Success Initiatives, including:

  • Customer and Partner Advisory Board logistics and support
  • KPI project support and implementation
  • Data analysis to support department KPIs
  • Operational support
  • Other special projects as identified

Qualifications:

  1. Currently enrolled as a Junior or Senior in a Bachelor's program or enrolled in a Master's program, preferably in Business, Communications, or a related field.
  2. Strong interest in the life sciences industry
  3. Must have basic knowledge of digital technologies including Excel, Powerpoint and the Google Platform
  4. Strong written and verbal communication skills
  5. Interest in processes and project management
  6. Proactive willingness to learn and contribute

The salary range posted below refers only to positions that will be physically based in NYC. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than NYC, may differ based on the local market data in that region. The base hourly pay range for this position is $25.00 - $28.00 an hour and a $3,500 sign on bonus.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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Diversity

As a game-changer in sustainable technology and innovation, Medidata, Dassault Systèmes company, is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

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