Director, Implementation Consulting(Remote)


United States - NJ, Iselin

Requisition ID



About the Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.comand follow us on LinkedIn, Instagram, and X.

About the Team:

The Director, Implementation Consulting directs the Implementation Consulting team for their assigned market segment. You will be responsible for the overall effectiveness and utilization of the team.


  • As team expert on delivery, educate and train other team members on the analysis, build, test methods, tools, templates and techniques of department deliverables.
  • Improve clinical development processes and support critical business strategies by managing the development, implementation, delivery, and maintenance of offerings in client environments.
  • Coach and mentor Implementation Consulting staff and maintain an effective and strong team and manager(s).
  • Foster development of different management levels within the team
  • Provide guidance and training to staff on best practice/business process development and maintenance.
  • Review project timelines, allocate resources and resolve project/priority conflicts.
  • Provide guidance and best practices to Implementation Services staff to increase and maintain technology adoption levels through organization.
  • Ensure that adequate technical documentation/reference materials are created and maintained within Professional Services.
  • Responsible for staffing to cover the functional needs of the team
  • Align & customize team goals, initiatives and objectives for functional area/team
  • Lead the strategic direction of the team
  • Create networks to connect teams together
  • Partner with other leaders across CS3

Management -

  • Direct reports including Manager/Snr Manager level
  • Own process initiatives
  • Define and align team objectives and conduct performance appraisals.
  • Conduct regular one-on-one/skip level and career development meetings with all direct reports.
  • Lead department staff meetings.
  • Define and drive the direction for the department and be accountable for its success
  • Be an example/role model to staff and managers on technical, professional and business acumen skills.
  • Collaborate with other CS3 leaders to develop strategy around delivering high value customer engagements
  • Work with senior management to provide input on strategic direction, team needs and support requirements.
  • Representation in Executive level & management meetings to provide periodic departmental update to Management with metrics and overall team status
  • Be an escalation point for customer engagements
  • Responsible for resourcing of entire functional area
  • Responsible for talent review including compensation review and leveling across functional area/team
  • Responsible for quality, delivery, and financial targets of functional area/team
  • Champion Medidata at internal and external conferences

Technology / Process -

  • Develop and maintain platform adoption framework offerings.
  • Interview and hire full-time resources and maintain job descriptions based upon approved business plans.
  • Participate in customer meetings in a consultative manner to support Knowledge Transfer and customer-side business process change, as customers begin adoption of the Medidata platform.
  • Participate / Chair lessons learned on all platform adoption projects to allow for formal review of delivered knowledge and adoption by sponsors.
  • Collaborate & align across all market segments/horizontals
  • Keep up to date with industry trends (best practices, direction, competitors)

Sales -

  • Participate in pre-sales cycle for prospective technology adoption clients to customize offerings based upon best practices.
  • Collaborate with Medidata Partners lead to ensure Partner Technology adoption is in sync with Sponsor framework.
  • Actively participate in all sales channels to assign in consulting leadership for prospective clients and review draft sales orders (SO) for scope.
  • Work with other teams to define/structure new PS offerings
  • Champion CS3 in all sales channels to assist in closing deals with prospective clients


  • Excellent experience working with clinical trials in a data management-related leadership role, or equivalent combination of education and experience
  • Knowledge of Clinical Trial processes, specifically as they relate to data collection, management, and preparation for statistical analysis
  • Strong understanding of data management plans/customer specifications for data entry screens, edit checks, custom reports and data integrations
  • Ability to work with technical R&D staff and translate new software features into real-world
  • Expert in computer usage in a web-based environment
  • Ability to think logically to solve complex problems
  • Excellent verbal and written communication, organization and time management skills
  • Solid analytical and technical skills with regard to software applications
  • History of supporting project teams and meeting project timelines
  • Collaboration and team-building skills
  • Self-motivating, able to assume responsibility and work autonomously in a professional manner
  • History delivering training/workshops both internally and to customers.
  • Experience identifying/highlight and resolving issues
  • Knowledge of competitive landscape in clinical technology
  • Ability to travel to other office locations and customer sites
  • Experience leading a team in meeting business objectives through execution and delivery
  • Four-year college degree.
  • Experience working in a regulated, documented environment.
  • Superior organization and communication skills, both verbal and written.
  • History of success delivering training courses both internally and to customers.
  • Ability to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.
  • Experience implementing business process improvement initiatives and managing processes with continuous improvement approach.
  • Flexible, team-player approach.
  • 10+ years of professional work experience in best practice and process analysis/ development role.
  • 5+ years experience in clinical trials/data management environment on clinical trials.
  • 5+ years line management experience with direct, formal supervisory responsibilities including performance reviews, hiring, mentoring/coaching, etc.

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

The salary range for positions that will be physically based in the NYC Metro Area is $135,000-180,000.

The salary range for positions that will be physically based in the California Bay Area is $141,750-189,000.

The salary range for positions that will be physically based in the Boston Metro Area is $132,750-177,000.

The salary range for positions that will be physically based in Texas or Ohio is $118,500-158,000.

The salary range for positions that will be physically based in all other locations within the United States is $120,750-161,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.




As a game-changer in sustainable technology and innovation, Medidata, Dassault Systèmes company, is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.