Engagement Director – Remote


United States - NY, New York

Requisition ID



Medidata: Power Smarter Treatments and Healthier People

Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at and follow us @medidata.

Your Mission:

Responsible for the overall relationship management of client accounts and day to day activities. Responsible for ensuring that Medidata is able to deliver quality projects and services on time and within budget through effective management of Medidata resources.

At the director level, the individual performs proactively and autonomously, leading large and complex projects and programs. The role includes owning, deepening and expanding customer relationships through participation in client governance structures.  This can involve acting as the primary escalation point in which resolution of complex issues is key.

- Identify new business opportunities within assigned accounts

- Participate in program governance, and manage the overall professional services relationship

- Identify process improvements and drive strategy

- Effectively collaborate with internal and external resources to achieve project objectives

- Lead large, complex projects and/or clients, which may include a program of projects

- Lead project delivery to ensure that all deliverables are tracked and that documentation is current

Your Competencies:

- Demonstrate a track record of working independently in an advisory capacity

- Ability to anticipate and mitigate complex issue and risks thus minimizing escalations

- Ability to mentor other team members and serve as a team leader

- Ability to identify and suggest improvements which increase the value proposition for Medidata and the client

- Knowledge of Medidata (or similar) products commensurate with requirements of the specific role

- Possess a solid understanding of clinical research (pharma/device/biotech) and of clinical research SaaS technology

- Demonstrate strong verbal/written communication and organizational skills

- Exhibit time management skills along with strong collaboration and teamwork

- Experience in leading project teams and meeting project timelines

- Self-motivated and able to assume responsibility in a professional manner

- Demonstrate strong computer skills

- Experience with the MS Office suite and/or other current software technologies

- Experience with creating and delivering presentations

Your Education & Experience:

- 4-year college degree or equivalent (analytic discipline a plus) preferred

- Minimum of 8 years experience in clinical/biomedical and/ or software development environment preferred

The salary range posted below refers only to positions that will be physically based in New York City.  As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $114,750 to $147,844. 

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of applicable plan documents, while many of Medidata’s non-sales positions are eligible for annual bonuses. Additionally, Medidata provides best-in-class benefits. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. For that reason, we provide an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.



Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid Statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.