Enterprise Support Specialist

Information Technology

United States - NJ, Iselin

Requisition ID




An Enterprise Support Specialist is responsible for testing, configuring and troubleshooting hardware and software as well as possess strong and effective communication skills, good problem-solving skills and critical thinking abilities to assist and support end-users with their IT support needs Additionally, specialist should have basic knowledge in the following fields: Infrastructure, security, telecommunications, AV support and project management.

Maintain local IT Infrastructure & User Experience

Ensure Field Office sites alignment according to Corporate IT Standard

Provide local IT support to employees

Manage and assist the integration of new acquired companies


  • Setup and configuration of local IT environment according to Corporate standard
  • Ensure collect of local business needs and participate to the IT Standards evolution
  • Lead RFP for local solutions
  • Manage local IT budget according to Corporate standard and legal obligations


  • Manage deployment of end user devices & work environment
  • IT Support & Administration experience
  • Up-to-date certifications preferred but not essential (MCP,CCNA, etc)
  • Network General background

Hard Skills

  • Administer ICT system
  • Computer technology
  • System backup best practice
  • Data storage
  • Collect customer feedback on applications
  • Communicate with customers
  • Apply ICT system usage policies
  • Assist customers
  • Apply system organisational policies
  • Attend to ICT systems quality
  • Analyse problems for opportunities
  • The salary range posted below refers only to positions that will be physically based in New York City.  As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.  Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $79,500-$106,000 

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under the terms of applicable plan documents, while many of Medidata’s non-sales positions are eligible for annual bonuses. Additionally, Medidata provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. For that reason, we provide an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Covid Statement

Our Company requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for a medical, religious or state-required accommodation or otherwise exempt consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship due to customer requirements, staffing needs, or other business reasons. Definition of full-vaccination: Employees are considered to be fully vaccinated two weeks after their second dose in a 2-dose series or two weeks after a single-dose vaccine.