Manager, Customer Support – TAM
United States - NY, New York
The Technical Account Management Function initiates and facilitates support related discussions with assigned customers and develops strong relationships with key customer contacts. The focus of work is in delivering services which include troubleshooting, problem resolution, strategic planning, and proactive account management from a support perspective. This support and advisory role contribute to improving a client’s overall customer experience with Medidata.
- Respond to customer inquiries to determine appropriate resolution path or service improvement strategies
- The Technical Account Manager will meet with customers directly to facilitate the best approach for customer’s internal practices while deploying additional Medidata products into their organization.
- Maintain product, platform, and industry knowledge necessary to offer broad support to customers increasing the ability to recognize new business opportunities
- Facilitate strategic account discussions in conjunction with Sales and Professional Services, to ensure a positive customer experience
Equal Employment OpportunityIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.