Information Systems Engineer

Software Development

United States - TX, Houston

Requisition ID



Medidata: Power Smarter Treatments and Healthier People


Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at and follow us @medidata.


Our team

The Medidata GNOC Team provides critical, round-the-clock service availability monitoring, pre-emptive and immediate incident responses as well as additional IT service offerings for internal customers.

Who we are looking for:


We're looking for a candidate who is active and responsible, eager to learn about different tools, can work in a high pace environment, and wants to increase troubleshooting skills on different platforms. Key activities include:

  • Monitor Medidata client’s’ URL, Networks, Systems, Storage, Medidata Data Centers and AWS envronments using a wide variety of tools within the consolidated 24x7x365 Network Operations Center
  • All alerts are addressed in a timely manner to meet and/or exceed external Service Level Agreements (SLA’s) and internal Service Level Objectives (SLO’s)
  • Monitor and troubleshoot all networks and systems related issues; work with vendors; fault management and event notification and escalation to senior engineers
  • Monitor and resolve failed backup jobs
  • Prioritize and perform triage on network and system trouble tickets.
  • Assist in the identification, troubleshooting, and resolution of issues where possible.
  • Escalate to and work with senior engineers when necessary
  • Provide alert response as well as email and telephone technical support for data center and managed services clients
  • Take ownership of the incident/request and drive it to resolution
  • Document and track troubleshooting steps and incident solutions and support requests
  • Keep clients informed throughout the process and follow up with them to ensure satisfactory resolution
  • Coordinate with coworkers to balance the workload and keep them apprised of open issues

COVID Statement:

Medidata requires all U.S. employees to be fully vaccinated against COVID-19 and to provide documentation of full vaccination, unless qualified for an accommodation as determined by Medidata, consistent with applicable law. Although accommodation requests will be considered (and granted where appropriate/possible), it may be determined that a candidate is unable to adequately perform the essential functions of the position without imposing an undue hardship on Medidata due to customer requirements, staffing needs, or other business reasons.


Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities



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