Project Manager – RTSM


United Kingdom, Hammersmith

Requisition ID



Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,900+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at and follow us @medidata.

Your Mission: 

The Project Manager - RTSM is responsible for the overall relationship management of RTSM client accounts and day to day activities.

The RTSM Project Management Function is responsible for ensuring that RTSM is designed according to the study protocol, in the most efficient manner, and with the highest quality while staying on time and within budget and for providing RTSM subject matter expertise to our clients during trial execution.

Your Competencies: 

  • Management of multiple RTSM projects with a focus on delivery of the scope on time, within budget and with a high quality outcome
  • Serve as Subject Matter Expert (SME) for RTSM through the implementation process and life cycle of the study by providing guidance to the partner/sponsor and internal teams on the design and support of RTSM
  • Review clinical protocols and provide guidance on the best strategy for implementation of RTSM
  • Provide guidance and assist in the preparation of system related specifications and documentation.
  • Deliver RTSM workshop content and lead client meetings
  • Maintain high client satisfaction by providing proactive communication and issue management
  • Provide best in class customer support and training to ensure a positive customer experience with RTSM and Medidata as a whole.
  • Maintain appropriate project/client documentation within e-binders for one or more projects/clients
  • Collaborate with Sales Team to develop new and repeat business opportunities 
  • Provide guidance and consulting to clients around the best use of RTSM
  • Provide feedback on clients RTSM user experiences to the Product Team for product enhancements
  • Assure compliance with Medidata’s standard project management methodologies and Medidata SOPs

Your Education & Experience:

  • Strong understanding of clinical research (pharma, device and/or biotech sectors) and knowledge of RTSM/IRT and a solid understanding of Clinical Research SaaS technology
  • Excellent verbal/written communication and organizational skills
  • Excellent trouble shooting skills with a focus on client communication and experience.
  • Excellent computer skills, public speaking, presentation and teaching skills
  • Proficient with MS Office suite, Word, Excel and PowerPoint
  • Excellence with MS Project, project development and management
  • Self motivated, able to work remotely and able to assume responsibility in a professional manner 
  • Travel expectations up to 25%, national / international


MDSOL Europe Ltd is an equal opportunity employer. We welcome all applications irrespective of race, gender, gender reassignment, age, religion or belief, relationship status, pregnancy/maternity, sexual orientation or disability.