Senior Training Specialist
People & Environment
United States - NY, New York
Medidata: Powering Smarter Treatments and Healthier People
Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its ground-breaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. And Medidata’s ongoing commitment to infusing the patient voice into trial designs and solutions is helping to create a better and more inclusive experience for all participants in clinical studies. Medidata is involved in nearly 40% of company-initiated trial starts globally, with studies conducted in more than 140 countries. More than 70% of novel drugs approved by the Food and Drug Administration (FDA) in 2022 were developed with Medidata software. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.
Your Mission: The primary responsibility of the Senior Training Specialist is to develop and deliver onsite and virtual customer training to support success with Medidata solutions. The Senior Training Specialist owns the design, development, maintenance, integration, and delivery of Medidata core curricula that anchors product-centric customer learning paths and associated customer education programs. For example: Medidata Solutions, Clinical Trial Operations, Clinical Trial Best Practices.
Responsibilities: - Perform learner needs analysis to design Medidata core curricula in the context of customer & product learning paths, programs - Author, deploy, integrate, and deliver all modalities of customer training (eLearning, ILT virtual/onsite, ILT virtual/onsite webinars, show me videos, microlearning) - Create learner exercises and applied skills labs or activities to enable learning success - Configure training environments to support associated learner exercises and applied skills activity - Establish, grow, and lead a stakeholder team and customer community to define and ensure the effectiveness of targeted outcomes - Create measures and KPIs to demonstrate the value of targeted outcomes and to execute continuous improvements - Work with LSD Strategist to position this curricula within the customer learning services portfolio and other salable learning services - Learn & apply standard Medidata guidelines, procedures, and processes for customer training development & delivery - Build & maintain productive and continuous channels of communication and reporting to share the value proposition and targeted outcomes across the organization - Promote learner interest and participation throughout training sessions; direct customers to Medidata representatives when upsell/expansion opportunities surface
Competencies: - 5 - 7 years experience designing, developing, and delivering technical training to customers - Mastery of ADDIE learning content methodology (or equivalent) - Deep knowledge of the Life Sciences and clinical trial operations industry - Demonstrated proficiency in global technical training development and delivery - Proficiency in Articulate 360 (Storyline and Rise), Camtasia - Ability to recognize and adjust training delivery across a diverse level of learners in a single session - Self-motivated, innovative, accountable, and ability to work autonomously and professionally - Excellent organizational and time management skills - Excellent critical thinking, analytical and applied technical skills - Strong Microsoft Office and G-Suite skills - Excellent written and verbal communication skills - Ability to travel up to 50% - domestic and international travel as necessary - Ability to work from home or office as needed
Education: - Bachelor’s degree in Technical Training, Life Sciences, or equivalent experience
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $79,500-106,000. The salary range for positions that will be physically based in the California Bay Area is $84,000-112,000. The salary range for positions that will be physically based in the Boston Metro Area is $78,000-104,000. The salary range for positions that will be physically based in Texas or Ohio is $70,125-93,500. The salary range for positions that will be physically based in all other locations within the United States is $71,250-95,000. Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata’s non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.