Strategic Services Account Manager

To grow and expand Professional Services Sales and Revenue

• To work with their Global Client Executive or Client Executive counterparts to deliver sales presentations related to Professional Services to both new sales prospects and existing clients where applicable.
• Hunt for new professional services business opportunities in existing customer accounts
• Interface directly with the VP’s of Professional Services and their direct reports regularly about their account activities
• Work with the Client Executives and VP’s of Implementation Services to help manage the overall relationship and expectations with a sponsoring client or CRO from a professional services perspective for all services and deliverables across all Medidata functions
• Present to all accounts new and existing where applicable all professional services offerings, methodologies and support structures to assist in bringing on new clients and expanding business in existing clients
• Advise of any potential customer issues and new business opportunities
• Grow Medidata’s penetration, through relationship building, within the client via high customer satisfaction
• Actively team with sales organization and professional services org to ensure customer satisfaction
• Maintain referenceable clients

• Experience preferably in clinical or biomedical or software development environment
• Electronic Clinical Data Management (eCDM) software consulting experience desirable
• Prior professional services project financial experience required
• Prior services delivery experience required
• Excellent verbal/written communication and organizational skills
• Excellent computer skills, public speaking, presentation and teaching skills
• Excellence with MS Office suite, Word, Excel and PowerPoint
• Excellence with MS Project, project development and management
• Travel expectations up to 50 – 60 %, national
• Valid driver’s license & passport required