Strategic Services Account Manager


United States - NJ, Iselin

Requisition ID



To grow and expand Professional Services Sales and Revenue

  • To work with their Global Client Executive or Client Executive counterparts to deliver sales presentations related to Professional Services to both new sales prospects and existing clients where applicable.
  • Hunt for new professional services business opportunities in existing customer accounts
  • Interface directly with the VP’s of Professional Services and their direct reports regularly about their account activities
  • Work with the Client Executives and VP’s of Implementation Services to help manage the overall relationship and expectations with a sponsoring client or CRO from a professional services perspective for all services and deliverables across all Medidata functions
  • Present to all accounts new and existing where applicable all professional services offerings, methodologies and support structures to assist in bringing on new clients and expanding business in existing clients
  • Advise of any potential customer issues and new business opportunities
  • Grow Medidata’s penetration, through relationship building, within the client via high customer satisfaction
  • Actively team with sales organization and professional services org to ensure customer satisfaction
  • Maintain referenceable clients
  • Experience preferably in clinical or biomedical or software development environment
  • Electronic Clinical Data Management (eCDM) software consulting experience desirable
  • Prior professional services project financial experience required
  • Prior services delivery experience required
  • Excellent verbal/written communication and organizational skills
  • Excellent computer skills, public speaking, presentation and teaching skills
  • Excellence with MS Office suite, Word, Excel and PowerPoint
  • Excellence with MS Project, project development and management
  • Travel expectations up to 50 – 60 %, national
  • Valid driver’s license & passport required