VP, CRO Partners (Professional Services) – Remote

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its ground-breaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. And Medidata’s ongoing commitment to infusing the patient voice into trial designs and solutions is helping to create a better and more inclusive experience for all participants in clinical studies. Medidata is involved in nearly 40% of company-initiated trial starts globally, with studies conducted in more than 140 countries. More than 70% of novel drugs approved by the Food and Drug Administration (FDA) in 2022 were developed with Medidata software. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com and follow us @medidata.

Your Mission:

Reporting to the SVP, Professional Services, you will be responsible for setting vision and direction for your international teams. You will enable your teams to deliver client satisfaction through Professional Services delivery. You will help the existing professional services team continue to expand their external client engagement into a world class department that will support itself through its' own revenue generation. Medidata will support a remote working location for this role if required.

• Oversee the existing Partner Professional Services delivery team and all associated client accounts
• Take our existing business to new heights through solution upselling and delivering a seamless and efficient operation too
• Be passionate about growing and scaling a business.
• Understanding our Customers feedback and driving change based on this insights
• Work with our Client Services Principals to create and oversee the business delivery plan
• Work with the Marketing and Sales team to develop specific regional offerings and campaigns driving the sale of those offerings
• Become a key member of the leadership team in Medidata, utilising internal relationships to help grow the business and the team
• Maintain high levels of customer satisfaction
• Facilitate and grow incremental and rapid adoption of Medidata software and services with new and existing customers
• Oversight for client’s delivery progress and metrics across your business
• Serve as a consultant, trusted advisor and escalation point for issues raised by clients
• Responsible for achieving delivery time frames for all active projects and within financial guidelines
• Grow and maintain a catalogue of referenceable clients from beginning to end of the project life cycle.
• Manages direct reports (i.e., hires, trains, appraises rewards, motivates, disciplines, creates Performance Improvement Plans).
• Collaborates as an active team member with other products and services departments, plus Sales, Finance, Human Resources, Customer Success and Product Development as required.

Your Competencies:

• Commercially focused leader who has experience transforming the performance and operating model to build further success (both revenue growth and client satisfaction).
• Experience managing complex software implementations
• Consulting and engagement management skills
• Deep understanding of Clinical Research
• Expert knowledge in project management methodologies
• Excellent project and customer management skills.
• Able to understand modern and complex IT environments.
• Ability to become a ‘super-user’ of Medidata’s product.
• Technical Communication: Ability to create and present reports for distribution to a wider audience of individual contributors, line management and executive management
• Experience with data and tools used to manage customer service organisations
• Experience working in an enterprise environment
• Willingness to travel 50%+

Your Education & Experience:

• Senior leadership experience in managing complex software implementations (Clinical Industry experience a plus).
• Undergraduate or Graduate degree in related field.
• Excellent written and verbal communication skills.

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Equal Employment Opportunity

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.