Data Quality and Risk Surveillance: Director, Solutions Services (Remote)


United States - NY, New York

Requisition ID



About the Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.comand follow us on LinkedInInstagram, and X.

About the Team:

The Solution Services Director of Data Quality and Risk Surveillance (DQRS) will lead the a team of implementation consultants and project managers that delivers implementation and enablement services for Medidata’s DQRS products. Using your Clinical Operations or Data Management clinical trial experience, you will work with the team to assist our clients adopt our Products including Detect and Clinical Data Studio.You will report to the Data Quality and Risk Surveillance Solution Services Principal and will be fully remote.


Manage a team responsible for complex projects with a focus on delivery of the project on time, within budget and with documented client satisfaction.
Responsible for team members maintaining high client and internal team member satisfaction by providing issue management and risk mitigation across ongoing projects
Provide input and direction into Professional Services proposals and support prospecting activities across market segments
Develop client and internal relationships as “trusted advisor for the product”  through proactive relationship management
Maintain product knowledge and ability to demonstrate knowledge through the delivery of workshops and other consultancy activities
Work with Product management on product improvements and help provide the Voice Of the Customer (VOC)
Provide mentorship and support to team members to help increase knowledge of the product and better implementation across clients
Collaborate with Product Adoption leads to ensure that the PS service offerings are optimized and budgeted correctly.
Review processes with the team to ensure compliance with Medidata’s standard methodologies and Medidata SOPs
Experience and comfort with public speaking, presenting and teaching teams processes and requirements
Proficient in the use of all relevant Medidata internal systems
Travel expectations up to 40% – 50%, national / international

Bachelor’s degree required
10+ years relevant experience in clinical operations or data management of clinical trials
2-5 Years line management experience
Electronic Clinical Data Management (eCDM) software experience desirable
Clinical Trial Management Systems (CTMS)  software experience desirable

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.

  • The salary range for positions that will be physically based in the NYC Metro Area is $135,000-180,000.
  • The salary range for positions that will be physically based in the California Bay Area is $141,750-189,000.
  • The salary range for positions that will be physically based in the Boston Metro Area is $132,750-177,000.
  • The salary range for positions that will be physically based in Texas or Ohio is $118,500-158,000.
  • The salary range for positions that will be physically based in all other locations within the United States is $120,750-164,227.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; unlimited paid time off; and 10 paid holidays per year.
Equal Employment Opportunity: 

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.



Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.


As a game-changer in sustainable technology and innovation, Medidata, Dassault Systèmes company, is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.