Senior Implementation Consultant, Patient Cloud – (Remote)


United States - NY, New York

Requisition ID



Location: Remote

About our Company:

Medidata: Powering Smarter Treatments and Healthier People

Medidata, a Dassault Systèmes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps create the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and improve outcomes. More than one million registered users across 2,000+ customers and partners access the world's most trusted platform for clinical development, commercial, and real-world data. Known for its groundbreaking technological innovations, Medidata has supported more than 30,000 clinical trials and 9 million study participants. Medidata is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.comand follow us on LinkedIn, Instagram, and X.

About the Team:

Senior Implementation Consultants (SICs) help ensure that Medidata's software applications are implemented or enabled observing Medidata standard business processes, meet client requirements and follow Good Clinical Data Management Practices. SICs also consult with our clients and provide guidance on how to best implement Medidata's software to provide the most value.

The SICs work with Project Managers and other functional departments during the implementation or enablement of Medidata's software applications, in addition to helping in the training, education and mentoring of colleagues. SICs are leaders of clients and internal colleagues, and champions of our products and processes)


  • Configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements.
  • Follow or educate on best practices for implementing Medidata's software.
  • Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring solutions in Medidata's suite of products, and in custom integrations.
  • Support less experienced team members with client engagements, being accountable for quality of delivery.
  • Support developers and other departments during configuration of specifications.
  • Support departments with issue resolution.
  • Deliver in-person/remote client workshops.
  • Experience working to Project Management timelines and budgets, ensuring completion of deliverables within the agreed scope of work.
  • Experience supporting customers during enablement or implementation of our software by answering questions, resolving configuration or UAT issues, and providing guidance on software usage.
  • Follow industry data collection and handling standards to ensure consistency and facilitate downstream processing (e.g., QC testing).
  • Communicate status reports to partners on both client and internal projects.
  • Lead internal programs, e.g., process improvement, product improvement, identifying best practices and developing workshop materials.
  • Comply with Medidata Standard Operating Policies.
  • Help schedule professional services resources and ensure completion of deliverables.
  • Support Training Group in preparation of course materials and delivery of courses both internally and externally.
  • Support third-party vendors with integration or data transfer efforts.
  • Oversee multiple, complex customer-facing projects or engagements.
  • Support platform implementations or enablement projects.
  • Experience in one product or solution, or, significant relevant experience in a group of products/solutions.
  • Mentor/Train ICs, AICs or new employees.
  • Support management in achievement of our goals outside of client deliverables.


  • Expert industry knowledge of Clinical Trial processes, specifically as they relate to data collection, standards, management, and preparation for statistical analysis
  • Experience with those associated specifications, and ability to translate them into clinical systems solutions.
  • Work with technical R&D staff and translate new software features into real-world
  • Knowledge of computer usage in a web-based environment
  • Absorb and apply new information quickly
  • Ability to think logically to solve complex problems
  • Solid analytical and technical skills with regard to software applications
  • Demonstrated collaboration and team-building skills
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Self-motivated, able to assume responsibility and work autonomously
  • Experience working to Standard Operating Procedures
  • Adapt o changing needs and product landscapes, maintaining a positive outlook and inspiring/motivating others
  • Willing to travel to office locations and customer engagements
  • 4-year university/college degree or equivalent (analytic discipline)
  • Multi-year experience working with clinical trials, or equivalent combination of education and experience required.
  • Prior services delivery experience required
  • Prior data management or clinical trial software consulting experience.
  • Demonstrated experience leading project teams and meeting project timelines

As with all roles, Medidata sets ranges based on many factors including function, level, candidate experience, and geographic location.

The salary range for positions that will be physically based in the NYC Metro Area is $96,000-128,000.

The salary range for positions that will be physically based in the California Bay Area is $101,250-135,000.

The salary range for positions that will be physically based in the Boston Metro Area is $94,500-126,000.

The salary range for positions that will be physically based in Texas or Ohio is $84,375-112,500.

The salary range for positions that will be physically based in all other locations within the United States is $85,500-116,057.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.




As a game-changer in sustainable technology and innovation, Medidata, Dassault Systèmes company, is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.