Operational Support
Operational Support
Ongoing operational support ensures value realization of the Medidata Platform.
- Project Life-Cycle Management: A best practice consultative approach to ensure quality study design, ease of use and productivity is used throughout the project lifecycle
-
- Trend and process analysis
- Version Upgrade planning and management
- Support training
- Facilitate product enhancement requests and discussions
- Always-On Operational Support: Certified experts manage operational needs ensuring you are getting the most out of the Medidata Platform within your environment
- Solution configuration
- Helpdesk oversight and escalation
- Implementation and adoption
- Operation metrics monitoring
- Recurring Optimization & Governance: We continually evaluate, adapt, and optimize technology and processes to ensure adoption across the enterprise
- Flexible governance structure
- Executive and operational steering committees
- Platform and operational value metrics
- Proactive risk management and assessment framework